Kim Haley, owner of Austin's Elite, 2026-09-30: 'We are putting together a podcast to dial in guiding new hires.' The gap is real and it is the same gap as the gear: a new person is handed a word like 'bar box' or 'floor lead' and expected to already know what it contains. ⭐ Onboarding is an inventory problem wearing different clothes.
| Stage | For | Next | Due |
|---|---|---|---|
| Applied | Server | Screen call | 2026-10-03 |
| Screened | Server | Book a shadow shift | 2026-10-05 |
| Shadow booked | Bartender | Shadow on the 18th, pair with the bar lead | 2026-10-18 |
| Onboarding | Server | Finish the checklist below | 2026-10-10 |
| Step | Owner | By when | |
|---|---|---|---|
| Paperwork and payment details | Office | First shift | |
| Black and whites, apron, slip resistant shoes | New hire | First shift | |
| Watch the tray carry walkthrough | New hire | First shift | |
| Read one past run of show end to end | New hire | First shift | |
| Pre shift: say you are new, out loud | New hire | On the night | |
| Paired with a named person for the first tray shift | Lead | On the night | |
| Shown the gear boxes they will touch, by scanning them | Lead | On the night | |
| Asked at post shift what was confusing | Lead | End of night |
⭐ The last step is the one that compounds. A new person knows exactly where the instructions were unclear, and they only know it for about an hour after the shift. Nobody ever asks them.
| Role | Status | Events |
|---|---|---|
| Floor lead Runs a room and holds timing with a planner. | Active | 41 |
| Bar lead Batching and last call. | Active | 28 |
| Bartender | Active | 12 |
| Breakdown lead Give them something to own and they shine. | Active | 19 |
| Server | Active | 23 |
| Server Strong with guests. | Active | 7 |
| Server New. Pair on a first tray shift. | Active | 3 |
| Server ⛔ Kept serving after being told service was held. Twice, in front of the lead. | Do not rebook | 5 |
| Server Reliable on a call in. | On call | 15 |
Event Kit, built by Brendon Wash. Static files, no account and no subscription, so it keeps working. Lead view · What this is